Kevin listened carefully to what I wanted in a home and asked questions to clarify my desires. He asked my preference about how to proceed, ie, online search, visit homes, etc. He then contacted me when he had specific homes that might meet my needs and from that was able to become more and more specific in what he showed me. He was flexible as to times and readily available. He quickly seemed to gain an understanding of what I liked and disliked and was able to select good options for me to view. Once I found what I wanted, he was very helpful in working with the seller and seeing that I understood the process. When an issue arose with the seller, Kevin went far beyond the usual effort to see that the issue was resolved in a manner totally satisfactory to me. And I ended with exactly what I desired in my new home.